Default outbound call number for callback function
It would be nice to add the possibility, to set a separate default outbound number for different groups in the callback function in the Talk widget, without having to link the numbers directly to the group
E.g: we have Group A with number 1234567, but when they receive a callback request and answer it, we want the calling out number to be 7654321 without routing all incoming calls to 7654321 to Group A.
The setting I am talking about is this one: https://imgur.com/a/69VBjBI
We would like to have the option to chose an outbound calling number that is not connected to the Group which is specified in the Group Routing.
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Might be related to https://support.zendesk.com/hc/en-us/community/posts/360043756354
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Holger, the link you posted pertains to having "default outbound selections per group membership," which I also admit would be extremely useful for our case.
Lisa's request is to allow callbacks from a customer who elects to not wait on hold call from a specific number. In the image she posted, this is doable in the widget, but is not doable inline in a normal telephone call flow (the number from Zendesk's callback will ALWAYS be the last number in the leg of the call).
100% advocate for this. It's a must have (and it already exists in other corners of the product)!
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