Reopening tickets based on date

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3 Comentários

  • Brett - Community Manager
    Ações de comentário Permalink

    Hey Anna,

    Are you using the default due date field or did you create your own custom field? If you created your own custom ticket field, it looks like the condition you're using is for the default due date field that displays when you switch the ticket Type to Task.

    Everything else within the automation looks great and shouldn't cause issues with the automation firing.

    Keep me posted!

    0
  • Anna .G
    Ações de comentário Permalink

    Hi Brett,

    Thanks for your feedback.

    I checked and it seems be related to the ticket type :)

    0
  • Brett - Community Manager
    Ações de comentário Permalink

    Glad I could help Anna :) 

    Let me know if you have any other questions!

    0

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