To explain, we tried using AnswerBot for 1 month. I was using the data found in Explore, which included all of the unique ticket IDs (what I need). However, I didn't realize that after the trial was over, the guide would be deleted - meaning that my dataset is currently incomplete, and it's difficult for us to create a business case without this data.
I've tried manually finding the unique ticket IDs for clicked articles (but not resolved) using GoodData, but I'm having issues, as I'm still new to this sort of thing. I've tried using the drill-in feature but I'm not getting the right information.
Does anyone know how I could recover the AnswerBot guide, or alternatively how to find unique ticket IDs in GoodData?
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