Is there a way to recover a guide for a product we no longer have?

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  • Ingrid R.
    Ações de comentário Permalink

    Hi Kai! Thanks for reaching out. You can still use the metric "Tickets with Answer Bot article clicks" when creating a report on Insights/GoodData, but it will only render past data. Any new data after Answer Bot got expired won't show up there. In other words, by using that metric you will be able to see the tickets that included an Answer Bot responses where one of the suggested articles was clicked. You can know more about it here: If interested to reactivate Answer Bot, please submit a ticket to Hope to have helped!

    Ingrid R. | Customer Advocate |

    Have you checked out our Zendesk Community yet? If not, be my guest:


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