Call Routing to Agents more than once

4 Comentários

  • Thomas de Silva
    Ações de comentário Permalink

    Minor correction.

     

    If Agent are "Away" or "Wrap-up" the call stays in queue

    1
  • Victoria Brearton
    Ações de comentário Permalink

    I agree 100% that this needs to be an option. I have a small team, particularly at night, and it's vital that we have the option to have a call re-route to an agent that mistakenly missed the call. It's not a great client experience to have to leave a voicemail rather than get help live because of a missed accepted call they don't even know about. 

    2
  • Sara Vandermolen
    Ações de comentário Permalink

    I very much agree this is critical functionality. We have a small team and sometimes only a single person is covering the phones. If they miss a call but are available within just a few minutes, it adds a time and effort burden to both the agent and the end user to go through a voicemail process when they could have just stayed on a brief hold. Please consider adding this functionality as soon as possible.

    2
  • Krzysztof Klimek
    Ações de comentário Permalink

    Please we need this option aswell. 

    1

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