Zendesk Support - Tags and Weight with tickets

3 Comentários

  • Brett - Community Manager
    Ações de comentário Permalink

    Hey Frédéric,

    There wouldn't be a way to set this up through the use of tags. However, you may be able to set up a custom regex ticket field which is referenced in our About Custom Fields article. Otherwise, you may want to look in our App Marketplace to see if there's a 3rd party solution available. 

    I'll leave this post open in case other users want to jump in and offer up an alternative. 

    Cheers!

    0
  • Frédéric Rouxel
    Ações de comentário Permalink

    Thank you Brett

    0
  • Brett - Community Manager
    Ações de comentário Permalink

    Happy to help Frédéric :)

    0

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