Mass replies to similar tickets


1 Comentários

  • Brett - Community Manager
    Ações de comentário Permalink

    Hey Daria,

    You should be able to bulk update these tickets using the following instructions: Managing tickets in bulk

    You can bulk update up to 99 tickets at the same time so that shouldn't be an issue on your end.

    I would recommend creating a view first to show all open tickets that contain that tag. Then bulk update and apply your macro :)

    Let me know if you run into any issues!


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