Add send box button in chat widget

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4 Comentários

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Melissa,

    Thanks for sharing the feedback. On mobile, we do include a send button but choose to not do it for desktop since our studies show most people will hit return to send messages.

    If you want a send button on desktop, you will need to build a custom widget using the Web SDK: https://api.zopim.com/web-sdk

    We created a sample code library that is open sourced and it has a send button so your developers can understand how the Web SDK works: https://github.com/zendesk/zopim-chat-web-sdk-sample-app

    -Ramin

     

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  • rachel.casey

    Agree that this would be useful for us.  Our audience skews older and it is not obvious to them that enter = send. 

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  • Bradley Weismann

    @Ramin Shokrizadeh  What about for the new web widget? I can't find this option in the API documentaion anywhere. 

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Bradley Weismann the Web SDK is separate from the Web Widget, you would build a custom widget and using the Chat Web SDK for the chat component of the experience. 

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