Trigger not working

5 Comentários

  • Jacob J Christensen
    Ações de comentário Permalink

    Hi Tom,

    Assuming that your text string is present as a comment upon ticket creation that should work.

    What kind of action is it supposed to perform on the ticket?

    Have you checked the events for the ticket you're testing this on?

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  • Tom Wilson
    Ações de comentário Permalink

    Hi @Jacob

     

    Nope not working, a trigger is being run for ticket created - but not for the one shown above.

     

     

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  • Andrew J
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    Is that string actually in the comment, or in the subject?

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  • Tom Wilson
    Ações de comentário Permalink

    Andrew - 

     

    Comment, the ticket was:

     

    19 August 2019
    Application submitted for Vacancy BHCON271 from XX
    An application has been submitted for the following Vacancy:
    Candidate Name: XX
    Vacancy Ref: BHCON271

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  • Andrew J
    Ações de comentário Permalink

    Does it need to include the BHCON?  It may not like the string being part of a word - though I thought it handled that.

    Have you checked the audit log (all activity) on the ticket to ensure that the trigger did not fire?  Maybe the action failed?  What is the action?

    I think I'd need to look at it to see what is happening. If you are on a plan that has support - open a ticket for that. Otherwise I could help, but would need to engage a little further.

    Andrew J

    andrew at bizstudio.co.nz

    0

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