Non-Admin profile is not able see tickets from instagram

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  • Jacob J Christensen
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    Hi Adnan,

    It could be the case that the role of your agents only permit them to see tickets in the groups they are members of (All within this agent's group(s):

    If this is the case try to assign these tickets to such a group and see if it shows up in their relevant views. 

    It looks like that's what your trigger is doing, but the view you have show the tickets unassigned to any group.

     

    I hope this helps you out.

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