Import Ticket Form data in Macro Comment Description

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  • Brett - Community Manager
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    Hi Ritz,

    1. When using the placeholder, it should pull the value that's been set within the ticket form. There isn't an easier way to capture this via a macro other than using the ticket field placeholder.

    2. If you're trying to capture the value of a drop-down field, you should be able to use the ticket.ticket_field_option_title_<field ID number> placeholder as mentioned here: Using placeholders

    3. You won't be able to tell the macro to display all fields that have been filled, unfortunately. You will need to specify which fields you'd like to display in the macro using the appropriate placeholders. I can see why this would be beneficial so I'll be sure to pass this feedback along to the appropriate team so they're aware of this use-case.

    Let me know if you have any other questions!

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