Using if statement along with the "Notify requester of received request"-trigger

Respondida

2 Comentários

  • Jacob J Christensen
    Ações de comentário Permalink

    Hi Jakob,

    You may not need to use your IF statement (although that could be done as well), the 

    {{dc.xxx}}

    tells me that this is not a system placeholder, but instead, Dynamic Content created for your Zendesk.

    Dynamic Content is designed to let you present content in the language of the requester and you have full control over the precise wording you want.

    If you go to Admin > Dynamic Content you can do a search for the text string you see today and modify it, add translations for English and Swedish. 

    Hope that helps you out.

    0
  • Jakob Bisgaard
    Ações de comentário Permalink

    Thank you Jacob! I'll try to resolve this with the dynamic content.


    0

Por favor, entrar para comentar.

Desenvolvido por Zendesk