Tracking when SLAs breach


1 Comentários

  • Comentário oficial
    Amber Schemmel

    Hi Evan,

    One of the queries in the Zendesk Support prebuilt dashboard, in the SLA tab, actually shows breaches per hour of event! It uses % (through a Result path calculation) instead of just a raw count of the breaches, but in general this is how it is set up:


    You could add other "SLA Update - date" attributes if you want to see it by date, month, etc. as well as hour. 

    Then, if you have a custom field for your product area, you can add that custom field as another row or column, depending on how you want to see it organized.

    Hope that helps! Thank you!

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