"feature requests" and "General Discussion" don't translate or get localized

6 Comentários

  • Sotirios Koupas

    An additional comment. I found out there where these are setup. It appears these are "Topics" and are setup in Arrange Topics. When I tried to put a Dynamic Content, it did not translate it. It appears that Articles are translatable but Topics are not. Is this a missing feature in Zendesk? Is there a way to address this in any other way?

    Sotirios

    0
  • Trapta
    Community Moderator

    Hi Sotirios Koupas,

    I believe this is a missing feature in Zendesk as far as I can think.

    However, there are ways to achieve this by mapping the topics with IDs and use DC for the topic's title along with some JS code but that will be a dirty approach to achieve this, as per my understandings.

    Thanks

    0
  • Sotirios Koupas

    I tried this and was not able to change the DC for these particular items. These are internal and do not follow the same rules as the other items with the DCs. I setup several DCs in my application, but these two just don't work. I opened up a ticket (#4897210) with support but did not get a response back. It is just not appropriate to have the entire app translated except from those two strings so I am surprised no one complained about this yet.

     

    Sotirios

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Sotirios,

    I was able to track down the ticket you referenced and it looks like one of our Customer Advocates is currently digging into this further.

    They will continue working with you in the ticket to determine the cause of this issue.

    Thanks!

    1
  • Sotirios Koupas

    Thanks Brett for looking into this.

     

    Sotirios

    0
  • Simon Celen

    Hi Sotirios,

    The Community topics are shared between all languages and can't be translated. Even if they could be translated, your users would only be posting questions in their own language so it wouldn't do much good.

    You could instead create topics per language and with some theme customization hide the non applicable language topics from view.

    Let me know if you could use help developing something like this.

    0

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