This Early Access Program (EAP) enables you to share dashboards with individuals who do not have access to Zendesk.
The EAP enables your editors to create public or password-protected links to any of your live dashboards and share them with anyone, including people that don’t have access to your Zendesk instance. These links can also be used to broadcast dashboards to a live monitor in your office, allowing all your team members to monitor volume and performance.
To help keep your data secure, interactivity options are disabled when accessing dashboards via these links. In addition, IP restrictions configured in your Zendesk instance will automatically be enforced, meaning that links will only be accessible from that IP range.
Note: This EAP will eventually become a paid Explore feature. EAP users will need to upgrade their subscription to continue using this functionality when it becomes generally available. We will provide additional packaging details closer to general availability.
In November, we will begin onboarding users who meet the following criteria:
- Have an active Explore Professional or Legacy subscription
- Are willing to meet with our team to provide feedback
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