Can I make replies from answer bot feel like manual replies? For example, user asks for cancellation of his subscription, answer bot could reply him with a target article on how to cancel, not a list of articles for him to choose from.
The example image of you give just list multiple articles for users to choose, that's not what I need.
And if I use answer bot, when users reply, what's the status of this ticket? New or Open? And can I view the chat history between the bot and the user in this email? If it is Open, to which assignee will the ticket assign?
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