Make replies from answer bot like manual replies

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  • Thomas Verschoren
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    Hey,

    Answer Bot itself can not be customized with custom behaviour

    So the list of articles is the "best" you will get. It however scales nicely since you don't need to build custom behaviour for every request.

    If you want to make it a real bot with personality, you can leverage the integrations with Chatbots:

    https://www.zendesk.com/chat/chatbot/

    Ada’s: Learn more

    Aivo: Learn more

    KeyReply: Learn more

    BotXO: Learn more

    They can handle the incoming request, and if they can't handle it they can hand off to either Chat or a Support form in the existing Widget interface.

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    For your second question:

    0

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