See other agents working on the same article and what they are updating

3 Comentários

  • Chandra M

    +1 on this. Many of our agents have permission to edit articles, and we strongly encourage article updating as part of our KCS program. There is no formal workflow/assignment/approval process in KCS, so the potential for overwriting another person's changes is very high.

  • Nicole Saunders
    Zendesk Community Team

    Hi Angeline and Chandra - 

    Thanks for your feedback. We'll keep this thread open so that other users can add their voices and votes to the request, and if we reach a critical mass it will get escalated up to the product team. We appreciate your taking the time to share your thoughts with us!

  • Cecilia Landstrøm

    Strongly agree on this one. 
    I am almost expecting there to be a note like in Excel or Google docs etc "so and so is already editing this article".


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