Email - Subject and Link Issues

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4 Comentários

  • Thomas Verschoren
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    Hey,

    You can find the SUBJECT of your outgoing emails in the trigger section of Zendesk Admin.

    Look for triggers that are called “Notify requester of new ticket” or “Notify requester of ticket update” or something in that line.

    That’ll show you an email requester step at the bottom, where you can change the domain.

    As for the domain: is this an Enterprise instance with multibrand? If so, please make sure the new brand is the default one: https://support.zendesk.com/hc/en-us/articles/226179407-Multibrand-Changing-your-default-Help-Center

    If this is a single brand instance, did you rename the domain in Zendesk Settings >> Admin >> Account? (If you didn’t, don’t just change it cause it impact HC, email,...)

     

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  • Bryan Silverman
    Ações de comentário Permalink

    Hi Thomas,

    Yes, I have updated all of the Account information. New account name, new logo, new domain name, everything. However, in the triggers the only thing I can change are the tags:

    I'm so confused why the "VDP Support" is still there. 

    The links look to have finally corrected themselves. So that's good.

    The email back to the person submitting the ticket looks fine:

    The email that notifies our support team does not:

    Still has VDP in the subject. Don't see where that can be updated. 

    Thanks for any additional input.

    Bryan

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  • Bryan Silverman
    Ações de comentário Permalink

    Never mind. I found it. I had built in some Target Email notifications. The subject there still had the old verbiage. UGH!!

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  • Graeme Carmichael
    Ações de comentário Permalink

    Bryan

    Just to ensure you have caught everything, have a look at this article on changing domains.

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