Maximum limit for "Ticket: Hours since solved"

2 Comentários

  • Jennifer Rowe
    Ações de comentário Permalink

    Hi Daniel,

    You're running into an inborn system ticket rule--tickets are automatically closed 28 days after set to solve.

    You can shorten that time with a business rule, but you can't lengthen that time. 

    Hope that helps!

  • Daniel Congrove
    Ações de comentário Permalink

    Thank you for the clarification!


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