1 Comentários

  • Thomas Verschoren
    Ações de comentário Permalink

    Sure!

     

    For Type you'll need to go to the Ticket Fields in Settings, and make the Type field required for agents by checking the checkbox:

     

    For Tags, it's a little bit more complex.

    We cannot make the Tag field required. You can however create a custom dropdown and make that required. The dropdown would require all the available tags, and by selecting an option, it automatically adds the corresponding tag.

    Example:

    1. Tags could be invoice, order, support, complaint.
    2. Go to the ticket fields and create a dropdown with Invoice, Order, Support and Complaints as options.
    3. Click on the "Show Tags" button to see the underlying tags for each option, and change those to fit your needs
    4. Check "Required for agents"

    From now on, agents need to select an option in the dropdown, thus adding a tag, and select a type before a ticket can be solved.

    0

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