export data to a downloadable file

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3 Comentários

  • Graeme Carmichael
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    Tejas

    It looks like you have found the schedule dashboard options. You can use that to send dashboards by email at regular intervals.

    To export one query, go to Queries, locate the query and open it, then select Export from the drop down menu on the top right hand side.

    1
  • Tejas Patil
    Ações de comentário Permalink

    Hi Graeme,

     

    Thank you for your response. I was trying to get data in JSON file format, as we don't have an option to schedule Queries I am looking for an alternative solution to get RAW data in Excel / CSV/ JSON format.

    https://support.zendesk.com/hc/en-us/articles/203662346-Exporting-data-to-a-JSON-CSV-or-XML-file-Professional-and-Enterprise-#topic_lz3_mb5_hl

     

    Could you please help how to get this one working / activated?

     

    Regards,

    Tejas Patil

    0
  • Graeme Carmichael
    Ações de comentário Permalink

    Tejas

    To use the JSON export, you need to be on the Professional or Enterprise plan and have an administrator email support@zendesk.com to make it available. There is no scheduling option here.

    Alternatively, JSON output is generated via the API 

    To schedule queries, they need to be on a dashboard. You can then email the output in a few formats including Excel and CSV. That would be the easiest option.

    Hope that helps.

    1

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