Forecast - how to predict next month's ticket

5 Comentários

  • Graeme Carmichael
    Ações de comentário Permalink

    Helene

    It sounds like you have your columns the wrong way round.

    In your report, ensure that the order of your columns is:

    • Ticket Created Year
    • Ticket Created Month

    It is a little fiddly to drag them into that order. If you are having problems, just delete them both and then add them again.

    0
  • Helene Ross
    Ações de comentário Permalink

    Dear Graeme,

     

    Thank you for your answer.

     

    When I make that change, the forecasting simply disappears. (see screenshot). And I get this error (see second screenshot) Any idea why? Is this perhaps because I only have around four month of data? 

     

    0
  • Helene Ross
    Ações de comentário Permalink

    This is my current settings

    0
  • Graeme Carmichael
    Ações de comentário Permalink

    Helene

    Yes, I believe you will need to extend your filter to provide more data to complete the forecast.

    Give that a try and let us know how you get on.

    0
  • Helene Ross
    Ações de comentário Permalink

    Hi Graeme,

     

    Turns out we don't have enough data to be doing this yet. Thank you for the help!

     

     

    1

Por favor, entrar para comentar.

Desenvolvido por Zendesk