Requester ability to solve ticket

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3 Comentários

  • Brett - Community Manager
    Ações de comentário Permalink

    Hey Paul,

    There's no placeholder available that will allow the user to solve out the ticket. However, you can include a message stating "Reply back with solved" for the requester.

    If the user replies back with Solved you can create a trigger that looks for Ticket: Comment Text>Contains the following words>Solved

    I realize this may not be the solution you're looking for but I hope it helps!

    0
  • Paul W
    Ações de comentário Permalink

    Thanks Brett - Ill give it a try.

     

    Is the "solved"  placeholder something that can be added to roadmap?

    0
  • Brett - Community Manager
    Ações de comentário Permalink

    Hey Paul,

    I'll be sure to pass this feedback along to the appropriate team. I can't say whether this will be implemented in the future but our product managers are always appreciative of any feedback given.

    Thanks for taking the time to share this with us!

    0

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