Auto-replying to plain tickets. Is that even possible?

2 Comentários

  • Brett - Community Manager
    Ações de comentário Permalink

    Hey Chahe,

    You're correct and you won't be able to set up an auto-reply using triggers/automations without an email address associated with the users profile. It may be possible to create your own integration using our channels framework to accomplish what you're looking for but that would be outside our scope of support here at Zendesk.

    I'll leave this post open in case other users can provide an alternative solution for you.


  • Chahe
    Ações de comentário Permalink

    Thanks, Brett, for the definitive answer.


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