Trigger an email to agent if they submit a ticket with a blank custom field?

2 Comentários

  • Thomas de Silva
    Ações de comentário Permalink

    Hi Josiah Horne

     

    You need the following conditions added:

    Current user is (agent).

    Also try to change the custom field value from "not present" to "-" (NULL)

     

    If this dosn't work check the app Required Fields. The Required fields fapp makes it possible for you to, quite simply, make the fields, that are required when solving a ticket, required when an agent creates or edits a ticket.

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    1
  • Josiah Horne
    Ações de comentário Permalink

    Thank you, this worked!  

    0

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