Build an automation based on presence of a new comment


1 Comentários

  • Thomas de Silva
    Ações de comentário Permalink

    Hi Colleen Cassidy


    You might have to combine it with a trigger setting tags, but you can use "Requester role" and "Ticket hours since requester update"



    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @


Por favor, entrar para comentar.

Powered by Zendesk