Why do Follow Up tickets not get signed an SLA, how to assign an SLA?

1 Comentários

  • Devan - Community Manager
    Ações de comentário Permalink

    Hello Abhishek Dhivar,

    This sounds like it could be an issue with how you are setting up the definitions and policies that will govern the behavior of your SLAs. I've gone ahead and linked below an article that should help you set this up, so your follow-up tickets don't continue this trend. 

    Defining and using SLA policies

    Best regards.


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