Chat Handle Time : Explore reporting is an incomplete replacement for Insights


1 Comentários

  • Vincent Dollet
    Zendesk Product Manager

    Hi Robert,

    As mentioned in your other post, we are planning to release in 2020 a new dataset 'Chat Agent Activity' which will enable you to address similar use cases as what you have been reporting on in Insights. Many thanks for your patience.

    Kind regards



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