Blind/Cold Transfers

4 Comentários

  • Thomas de Silva
    Ações de comentário Permalink

    Hi Matt Carrington

     

    You can disable warm transfer here:

    Also to avoid call recordings on transferred calls i suggest to sign up for the Talk agent recording controls EAP

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    0
  • Matt Carrington
    Ações de comentário Permalink

    Hi Thomas.

    Thanks for the reply.  That setting only affects the setting where an agent has a forwarded number setup on their account.

    I want to be able to do cold transfers to anyone even external numbers, is that possible?


    Thanks,

    Matt

    0
  • Thomas de Silva
    Ações de comentário Permalink

    Hi Matt.

     

    Sorry! You are right, i just testet with the new Talk console that was released with the new EAP, and blind transfer is still not available. Let med reach out to the product team to see if blind transfer is on the roadmap.

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    0
  • Thomas de Silva
    Ações de comentário Permalink

    Hi Matt Carrington

    I have just been in touch with the Talk Product Team, and they will discuss further on the next product meeting.

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

     

    0

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