Sending a Scheduled Query in Explore

8 Comentários

  • Bill Cicchetti
    Ações de comentário Permalink

    I also would like to see this functionality added.  IMO its not realistic to have create an entire new dashboard in order to get one report/query sent to a group or an agent on a scheduled basis.  This can lead to a slew of dashboards with no real purpose except to schedule one report

    3
  • pstrauss
    Ações de comentário Permalink

    Agree with this sentiment. We need to have the ability to schedule the output of individual queries on a regular basis - and we need to do this in Excel or CSV formats.

    1
  • Patricia Hayashi
    Ações de comentário Permalink

    Agreed!! 

    0
  • Jon Braga
    Ações de comentário Permalink

    This functionality existed in Explore several months ago but was taken out. I've got a queries that I setup 7 months ago where I receive an email daily. Now this report is orphaned because I have no way to change the schedule. I don't dare change the query for fear of it no longer working.

    I reached out to support and they didn't seem to know this was ever possible.

     

     

     

     

    0
  • Viorica Pop
    Ações de comentário Permalink

    We currently use this feature a lot in Insights. Please add this back!

     

    0
  • Carsten Hartmann
    Ações de comentário Permalink

    I really would like this feature also. I use a phrase "Technology works for you, you do NOT work for technology". A good system lets you configure something and it does it. In this case we create a report in Zendesk Explorer but WE the customer has to spend time and manually go pull a report.  No!   Create the queries, set a delivery time and make it possible to have it delivered as a dashboard an excel file for further in-house data manipulation. 

    Furthermore, not automating results, ensures staff have to spend time every time or worse, management wants a report but only one staff member knows how this works.

    I make these comments a lot. companies make a tool that should help but never finish the logical parts.Common sense is not that common. 

    For that reason and many other reasons, we have staff pull the raw zendesk data and in-house we built our own SQL system. This way Zendesk can change and remove features all they want, as long as we get the raw data we do not need the rest.

    I hope a Zendesk person sees this post and someone will wake up.  There are no bad ideas, if you want it build it. get the raw data and build your own database in SQL or simply use MS access or hire a consultant to build the queries and automate these against the raw zendesk data.

    0
  • Stacey Horowitz
    Ações de comentário Permalink

    This is truly an issue for our organization.  We need to send a report that marks unsolved tickets as of a certain date, but may not be reviewed until a later date. If we send a dashboard, the report will update each day.  Additionally, we have many queries that need to be sent on their own dashboards. This has caused our dashboard list to be extremely long.  Please consider making this change. Thank you!

    0
  • Kristyn Thomas
    Ações de comentário Permalink

    Another vote!

    0

Por favor, entrar para comentar.

Powered by Zendesk