The new Salesforce integration is missing a key element to ensure the sync's "Match On" value is not altered. Specifical the ability to Match on External ID, the only truly read-only attribute in the Web UI for users, organizations, and tickets. Without granular R/W R/O permissions for User and Organization fields, this is a necessity to ensure that the Match value not altered in error in by an agent.
So please add the ability to match on External ID for tickets, end-users, and organizations.
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