Discord Bot - Update on Bot issues and upcoming outage
A quick update on the recent issues with the Discord integration and the Bot going offline.
Our engineering team have been working over the break to resolve the issues with the integration, they believe they have a solution ready to go but it may require an outage for 10-15 minutes to customers who's bot is still online.
The outage is scheduled for Wednesday 15th January (US time), and I'll update this post with the specific time once its locked in.
Thanks,
David
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Follow up on the previous post:
We were able to conduct a short outage today which we believe should clear the issue. Please let us know if your Discord Bot is still down and I can work with you to help get it back up and running.
Thanks,
David
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its online now thanks <3 <3
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Great to hear! Thanks for letting us know Josch!
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Has anyone had the bot just stop responding to requests?
It is still in the channel and shows as active. It will respond if i try and DM a request, but just typing /support it will give no answer and create no ticket. It does work fine with our test server however. Not sure what is causing this.
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Hi Ed,
Thanks for raising this issue. I've raised a ticket on your behalf to grab some more details, we should be able to get you up and running shortly!
Is anyone else experiencing the same problem?
Thanks,
David
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