Tag texts based on number texted

2 Comentários

  • Justin Hall

    Agree Nina - this is a key feature, thank you for this request!

    It's similar to the "Ability to see the number a text was received at" request from late 2019.

    There was an official ZenDesk post early in 2019 "Can I route Talk tickets based on the received at number using triggers and automations?"

    Now we're asking, "Can we please route Text tickets based on the received at number using triggers and automations?"

    /praying hands emoji

    1
  • Justin Hall

    Okay after searching yesterday, based on this guide to routing Talk calls, our bud.com team seems to have found a solution:

    create a text Trigger that will allow parsing of incoming texts based on the number they're addressed to:

    Meet ALL of the following conditions:

    Ticket = Created

    Channel = Text

    Comment Text = Contains the following string: [a piece of your phone number]

     

    Here's an example screenshot from our setup:

    0

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