Change the default telephone number for a brand based on the group

1 Comentários

  • Montana

    Upvoted - we have the exact same use case and it's a consistent struggle to always have agents selecting the correct outbound call number, especially when we require multiple outbound lines to serve our multiple brands and departments. For now, we ended up setting the auto-defaulted line as an unbranded line with a title that prompts the agent to select the correct one, but we still see issues. Agents shouldn't have to think that hard and waste valuable seconds choosing the correctly branded line when volume is high and they need to call back tons of voicemails. 


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