Português do Brasil

Distinguish Website Chats from Help Center ones

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Michele

Hi,

we're currently using Zendesk Chat both in the website and in the Help Center ; we're wondering if there's  a way to distinguish website chats from help center ones by any chance.

Thanks!

 

Michele

3 Comentários

  • Brett Bowser
    Zendesk Community Team

    Hey Michele,

    What you could do is create a Chat trigger that looks at the visitor page URL and then Tag the chat session based on that URL. You can find a full list of Chat triggers conditions here: Zendesk Chat triggers conditions and actions reference

    I hope this points you in the right direction :)

    0
  • Michele

    Thanks Brett!

    Michele

    0
  • Brett Bowser
    Zendesk Community Team

    Happy to help Michele!

    0

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