We,re encountering an odd issue, the notification call pops out after 1'20s.
Just so you can understand the way it's working right now, the client calls us and he listens to a message from the "Available agent", then he waits for like 1 minute, then he has the message from the "Waiting" category that triggers the notification call.
By the notification call, I mean the little screen that comes out in the top right corner of the zendesk screen.
I don't know if it's meant to work this way, but I'd like to have the notification as soon as the client calls us.
Do you know if it's configurable or if it's a known problem ?
Thanks for your help !
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