We need to ensure that our agents can leave our office building at the end of our opening hours, as we do not have much flexibility in letting agents work after hours.
However, with callback, we did risk having these queued up for a long time after the opening hours have ended.
I would like to be able to set a separate schedule/opening hours (per number), to for example not allow callback in the last hour of our opening hours.
Note: To be useful for us, this also needs to work when IVR is enabled. Due to IVR, we now need to have a separate wait greeting (in our case it loops music with a message about callback), and if a solution existed to disallow callback at certain times we also needed to know that another wait greeting was played (in our case only a music file). (Or that a better solution for managing callback sound files alongside IVR was implemented.)
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