Cannot use {{ticket.title}} in email notification when Light Agent is a creator

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  • Molly
    Zendesk Customer Success

    Hi Kamolchanok Jittrepit!

    Thanks so much for your question. This is expected behavior as Light Agents can only create internal notes. From an end-user perspective, the notifications will not render comments or the subject as end-users do not have access to internal comments. 

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