Creating ticket via api and have email sent from support instead of user

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  • Molly
    Zendesk Customer Success

    Hey Shawn Varughese,

    If you are using the tickets endpoint, that's from an agent perspective and acts as though an agent submitted the ticket. So in that case, there's no way to change the notification without changing the API user. However, if you use the requests endpoint, that's from the end-user perspective so the reply will be generic.

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