Show New Request even for Agents in home page?
RespondidaHi!
I wonder why agents accessing the portal / home page for support does not see the option New request?
They see the option "My request" but they can not create their own new tickets. Why?
We have agents that sometimes in other cases are the end user.
Can some one help me out here?
Thanks in advande!
// Mia
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Hey Mia,
Please read these articles and you will get your answers.
https://support.zendesk.com/hc/en-us/community/posts/360038519153-Agents-can-t-create-tickets-from-Guide-UI
https://support.zendesk.com/hc/en-us/articles/115000854588-Can-agents-submit-requests-from-the-Help-Center-
and
https://support.zendesk.com/hc/de/community/posts/203447986-Add-Submit-A-Request-for-Agents?page=2#community_comment_360002149347
Thank You
Team
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Hi,
Ok I have read this but I cant see any solution for it?
Are Zendesk working on it or is it somewhere in the future?
Thanks!
// Mia
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Hi,
You can create a custom ticket form via API.
In this thread you can ask to our product manager about this feature (Planned or WIP):
https://support.zendesk.com/hc/de/community/posts/203447986-Add-Submit-A-Request-for-Agents?page=2#community_comment_360002149347
Go to this post and leave your vote and interest as well :-)
Thank You
Team
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