Article ID in URL: Search Function

7 Comentários

  • Ifra Saqlain
    Community Moderator

    Hey Ryan,

     

    As I am thinking it's not possible simply. You can try with the calling search API for article brand IDs. Please go through these articles:

    https://develop.zendesk.com/hc/en-us/articles/360001068687-Adding-KB-search-to-your-website-with-AJAX
    https://developer.zendesk.com/rest_api/docs/help_center/search

     

     

    I hope it would be helpful for you :)

     

    Thank You

    Team

    1
  • Ryan Boyer

    Thanks for the response, Ifra. I guess I'm a little confused after going through these articles. Is there no built-in way for a Guide Manager to search via the article ID while in Guide? 

    The current grid view in Guide, which shows the title, last edited date, and language, is limiting. It would be nice if we could customize the grid to show additional columns like Article ID, Knowledge Owner, Date Created, etc., and then be able to export that to a CSV file/Excel. If this functionality currently exists, let me know. Thanks!

    1
  • Ifra Saqlain
    Community Moderator

    Hey Ryan,

     

    Yes, It's possible see I did it in Copenhagen theme. I removed the code of {{edited-article}} and {{updated-article}} with all the {{if}} conditions.

    Now there is only {{created-article}} component so whenever you edit the article then there is only show create date not edited or updated.

     

    If you add the {{article.id}} component besides the {{article.title}} then article ID would be show, take a look in the given image:

     

     

     

    So these things can be done, but don't know how to export as a CSV file/Excel.

     

    If any suggestion, please let me know :)

     

    Thank You

    Team

    1
  • Brian Fitzgerald

    Hello Ryan,

    Just wanted to follow up regarding your exchange with Ifra in our community. We're starting to infringe on custom coding at this point and that's not supported by us. But I wanted to know if you've found what you were looking for.

    My recommendation would be to do an export of the articles in your knowledge base using the Help Center API, specifically the following command:

    /api/v2/help_center/{locale}/articles.json

    Then you could use a third-party tool, such as Excel, to make that data more manageable.

    I hope this helps. I look forward to hearing from you.

    Best,

    Brian Fitzgerald | Customer Advocate
    support@zendesk.com

    0
  • Ryan Boyer

    Brian Fitzgerald Thanks for the response and information. I'll look into that. I guess I'm more curious if there is a functionality from the end user side where they can quickly find the articles they commonly use. My thought was if they could search by article ID but it doesn't look like that's possible. Is there any type of bookmarking feature?

    0
  • Patrick Bosmans
    Zendesk Customer Advocate

    Hello Ryan,

    There is an option to follow an article which can then be reviewed under the My Activities > Following section of Guide.  This article offers some direction on managing subscriptions, here.

    Otherwise we have no specific "bookmarking" option for customers to use, outside of browser bookmarks.

    0
  • Ryan Boyer

    @Patrick Bosmans Thanks for the extra info. I appreciate it.

    0

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