Conditional Display [on ticket] of Custom Field Based on Predefined Parameters

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  • Molly
    Zendesk Customer Success

    Hi There! 

    Thanks so much for your question. There are a few different ways to accomplish this based on your plan level. If you have the Productivity Pack add-on, or are on Enterprise, you can leverage Conditional Ticket Fields.

    For other plan levels, you can leverage the Hide Ticket Fields App or organizing drop down fields be nested.

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