Feedback on Built by Zendesk Apps: General Guidelines

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2 Comentários

  • Jordan Prangnell
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    Hi 

    We have multiple support addresses (over 100) - what we would find useful is that the app will automatically select the email address we are going to send our support request from based on the group / assignee on the ticket. 

    We're aware this does it automatically for inbound tickets and you can filter down the support email address through JSON and relevant groups that user is in but for us the agent still has multiple addresses to select from each time. 

    Our particular issue is with raising Zendesk tickets proactively to the customer. 

    Thanks

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  • Tiffany Green
    Ações de comentário Permalink

    Hi Jordan - I'm guessing that you're referring to the Select an Address app? Is that correct? This particular topic is just general information about Built by Zendesk apps, but you can find the specific feedback thread for Select an Address here: https://support.zendesk.com/hc/en-us/community/posts/360040170833-Official-feedback-thread-for-Select-an-Address-app

    Thanks for the suggestion!

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