Cannot downgrade Guide/Explore to Lite after Enterprise Trial

3 Comentários

  • Devan - Community Manager
    Zendesk Community Team

    Hello Richard Xu,

    When making changes to your account as you described, you will need to reach out to your account rep so they can work with you on adjusting your current plan. 

    Best regards. 

  • Yaroslav Anyukhin

    I'm experiencing the same issue. I've clicked through all links and any possible related settings, read through support articles.

    Is is a bug ?

    Do I need to contact the support for doing something as simple as changing my plan ?

    Can someone explain what is the expected behavior when downgrading ?

  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Yaroslav,

    Yes, to downgrade your account you will need to work with a Customer Advocate. Chat is the most efficient way to do this, here's information on how to start a chat with Zendesk Support.


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