Ability to see what users search for via Guide&Widget gone for new accounts

1 Comentários

  • New York State Education Department

    Hi,

    I agree that the ability to see searches entered on a guide and in a widget in a report is necessary for account managers to improve the search results for articles.

    Seeing customer searches has helped me reduce the number of unnecessary customer ticket creation by using the searches as labels in articles so the customer gets the correct FAQ/guide going forward.

    I have not been able to recreate the old Insight "Searches" report in the new Explorer.

    Zendesk needs to recreate the "Searches" report as one of the default reports in Explorer or at the very least make the search data available to use in custom reports.

     

    0

Por favor, entrar para comentar.

Powered by Zendesk