Grouping Talk Overview by Department

2 Comentários

  • Tiago
    Ações de comentário Permalink

    Hi Kandice, you can do it with this featured app of the marketplace: https://www.zendesk.com/apps/support/snapcall/?source=featured

    Have a nice day

    0
  • Kandice
    Ações de comentário Permalink

    Hi Tlago,

    This looks interesting, but would it replace phone numbers for a business?  I don't think our company is ready to move away from that.

    Also, the product doesn't describe the feature about which I originally inquired.  Since it isn't even a main selling point for the app, I wonder if the Talk Queue could just be updated to allow companies to create their own departments by adding phone numbers and groups.  It seems a lot to change how we do business just to get one new ability.

    Thank you for your response.

    0

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