Time filter is linked to the "Ticket Created Date" attribute however the table is not filtered when I apply a date range
RespondidaI have set up a date filter and linked it to the "ticket created date" attribute. When I apply a filter in the editor or preview it does not filter any of my custom queries that I have created that are using the "ticket created date".
In the image below you can see the filter for ticket created date is applied. Please let me know what else I am missing in order to filter any custom queries on the time/date filter.
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Comentário oficial
Hi Aaron,
Thanks for reaching out for our Explore: Reports and Insights Migration AMA!
Sorry to hear you're experiencing this issue with your time filter. Can you confirm that the correct dataset and attribute values are selected in your time filters settings? You'll want to ensure you check all datasets that are used by the queries on your dashboard. I recommend checking out this article for more information on this: Time Filter isn't applying when I choose a time frame.
Let us know if you're still experiencing issues after following the steps linked in the article above!Best,
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Hey Aaron Lupo,
It looks like your "Applied filters" include Support: Tickets [default].tickets_created_at? You might need to remove an "Exclude filter" from this query.
Por favor, entrar para comentar.
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