how to rate / evaluate the evolution of the support agents


1 Comentários

  • Chris Stock
    Ações de comentário Permalink

    Hi Julien, I don't think it's possible to do this just with Explore. You can view some metrics as an indicator of agent evolution (e.g. number of tickets solved, satisfaction, sla adherence), but without proper ticket sampling it's not going to be possible to get a full picture.


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