Please add sound notification when transfer chat
We have several different departments on our pre-chat form. Usually there has need to transfer the chat to another department (or invite another agent) in another part of the building. Unfortunately the other department do not receive a notification of the incoming transfer and the chat may be missed in several minutes and it caused bad experience in user's side. A sound alert for transferred chats would be very helpful.
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This is a MUST-HAVE functionality!
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I highly agree. There is sound notification when you transfer to a department but not to an agent?!
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