Can the Zendesk developers please create an integration with Instagram for both direct posts and DMs? The apps on the store are not quality or unproven or do not cover both.
I tried the Instagram Channel App by Helphouse.io for $39 per month 12 months ago for 3-4 months. It worked 20% of the time and only on IG posts but not DMs. The follow up from the the company is only by email for issues and not timely. I suggest Zendesk test out these apps which are poorly/mixed review rated and require the developer to make improvements and provide test results that the App is reliable and proven. For my company, it was a waste of our time (money), created frustrated customers when the app did not work as we did not always catch it right away. Overall: the app does not work and the client support was not quality or timely.
I pray Zendesk will offer this as a feature directly (covering IG posts and DMs) because IG is more popular for many brands and consumers and is growing due to ecommerce capabilities (1 billion Monthly Active Users in 2020). I know ZD clients have been asking for this type of app for a few years. Please add it to your roadmap.
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