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  • Devan - Community Manager
    Zendesk Community Team

    Hello Amy Ebbeka,

    I would first start out by uninstalling and reinstalling the app to see if that doesn't remedy the issue. If it still persists after then, I would follow the troubleshooting steps listed out in the article below. Let us know if this is still impacting you, and we'll be happy to help troubleshoot this further.

    Troubleshooting for the Zendesk Chat Android app

    Best regards.


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